Refund Policy

1. Overview

MORED MARKETING L.L.C-FZ is committed to delivering high-quality, qualified customer inquiries to our clients. This Refund Policy outlines the conditions under which refunds or credits may be issued.

2. Eligible for Refund or Credit

You may request a credit for a lead if:

• The lead contains an invalid or disconnected phone number
• The lead is a duplicate of a previously delivered lead
• The homeowner is located outside your designated service area
• The lead was clearly spam or bot-generated

3. Not Eligible for Refund

The following do not qualify for a refund:

• The homeowner did not answer or return your call
• The homeowner decided not to proceed with the service
• The homeowner chose a different provider
• You were unable to reach the homeowner after multiple attempts
• The lead did not convert to a paying customer
• You failed to contact the lead within 24 hours of delivery

4. How to Request a Refund

• Contact us at [email protected] within 7 days of lead delivery
• Include the lead details and reason for the refund request
• We will review and respond within 3 business days
• Approved refunds will be issued as a credit toward future leads, or as a refund to your original payment method

5. Chargeback Policy

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or credit card company. Filing a chargeback without first contacting us may result in suspension of your account. We are committed to resolving any issues promptly.

6. Contact

MORED MARKETING L.L.C-FZ
Meydan Grandstand, 6th floor, Meydan Road,
Nad Al Sheba, Dubai, U.A.E.
Email: [email protected]
Website: https://moredmarketing.com